Client Manager

Summary

We are currently seeking a Client Manager with experience managing web-based software systems preferably with a background in Special Ed. Candidate must have excellent communication and account management skills. Client Manager will be the day-to-day contact responsible for managing technical and/or business related matters for key clients. As a Client Manager you will also serve as a liaison between the client and our software development, implementation and senior operations teams.

Responsibilities:

• Manage day-to-day operations with existing school district clients, including client/user support. Assist with new client implementations.
• Coordinate and conduct staff trainings for client school districts to train staff on understanding use of Accelify's web-based systems.
• Maintain regular communication with clients to ensure programs are running smoothly in accordance with project plans and contract terms.
• Create regular program status reports for client districts to highlight areas of success and identify areas for improvement including the appropriate steps to ensure a fully maximized program.
• Respond to client questions on a timely basis.
• Report to and communicate with Senior Operations staff on client status.
• Respond to immediate issues as they arise.
• Collect client feedback and new feature requests and communicate with upper management and development team to contribute to strategic development of product roadmap.

Requirements

• Exceptional customer service and project management skills.
• Expereince with managing project plans and associated contracted deliverables.
• Prior experience in a client-facing role.
• Demonstrated creative problem-solving approach and strong analytical skills.
• Comfortable working under strict deadlines.
• Strong communication and organizations skills, with the ability to manage multiple projects and clients simultaneously.
• Independent time management skills.
• Ability to travel to clients as necessary.
• Knowledge of Microsoft Office--Word, Excel, Outlook, and PowerPoint

Preferred Skills

• Special education background, Medicaid billing and or classroom experience are highly preferred.
• Passion for technology and sharp business savvy.

Please include your resume, cover letter and salary expectations.